Set Up Facebook Messenger

Are you using Facebook Messenger for your business yet? Are you connecting with your customers through your website or your social media platforms? Did you know that every month, businesses exchange more than 20 billion messages with people on Facebook Messenger?

Messaging has now become a preferred way for businesses to talk with their customers, fans and increase customer service. If you are not messaging your customers today, it’s a perfect time to get started as people like to have easy access to a business via messaging rather than the traditional calling and waiting for someone to pick up their phone.

In this guide we cover how you can use Facebook Messenger for your business needs.

Key Benefits Why Facebook Messenger Matters:

1. You can build brand trust. If your customers can reach you by quickly sending a message, they know they can rely on you to communicate with them in a fast manner.
2. Increase customer service. By quickly responding to customers questions, concerns, feedback you are on your way to increase customer service and ensuring that your customers are happy.
3. Generate new leads. When someone reaches out to your business from Messenger, you now have leverage to connect with the potential client/customer by creating a great rapport with them.

Here is the set up guide for Facebook Messenger.

Every business page will have access to enabling Facebook Messenger. If you do not have a Facebook Business Page yet, learn how to create one here.Create a Facebook Business Page

Step 1: Enable Facebook Messenger 

You can set this up by clicking on Settings from your Facebook Business page. In the General sections tab, selecting Messages and selecting the button to Enable Changes.

You are on your way to connecting with your customers.

Step 2: Create Your Username. 

You may have already completed this step if you followed our first guide on creating a facebook business page.

You can find your Username underneath your Profile Picture. Click on the username that has been automatically created by Facebook. Once you click on that, a new screen will come up, where you can enter a Username for your Business.

If you need additional help on choosing a username, click on this link Facebook Help Guide. 

 

Step 3: Add Message Me Button on your page.

Buttons are a great way to help people take an action. People see it on your Page and in search results when your Page appears.

Here is to add a Send Message button on your page:

1. Click on the +Add a Button under your page’s cover photo
2. Click on Contact You from the list
3. Selecte Messenger

 

Step 4: Automate your messaging by showing a greeting

Adding some automation to your Facebook Messenger is a great way to show your customers that you are there for them.

Here are the steps to enable and set up Automatic Greeting for Messenger:

1. Go to your page’s General Settings and select Messaging
2. Scroll down and enable Show a Messenger Greeting
3. You can edit the default greeting by clicking Change
4. Add your own personalization to your greeting message by clicking on Add Personalization
5. When you are done and happy with your changes click Save

 

Step 5: Automate your process even further by setting up Instant Reply.

This message can help your business by automatic replying to your customers, and letting them know when they can expect an answer from you.

Here is how to set up Instant Reply:

1. Go to your page’s General Settings  and then selecting Messaging
2. Scroll down and select Set up automated responses
3. Click on Instant Reply
4. Edit the default messaging to fit your business needs.

 

Step 6: Schedule automatic Away Messages

We all need a break sometimes. So, when you are away from your business let your customers know automatically that you are away and when they can expect to get a response back.

Here are the steps to set up Away Messages:

1. Go to your page’s General Settings and select Messaging
2. Scroll down and select Set up Automated Responses
3. Select Away Messages
4. To edit the message, select Edit and customize the message to fit your business needs
5. Select the time that you will be away and click Save.

 

Step 7: Create Frequently Asked Questions

Setting up frequently asked questions, is a great way to automate your business because your customers can get answers to common questions right away.

Here are the steps to set up FAQs:

1. Go to your page’s General Settings and select Messaging
2. Scroll down and select Set up Automated Responses
3. Select Frequently Asked Questions
4. To edit the message, select Edit and customize your questions
5. You can add up to 4 FAQs.
6. Click Save.

 

Here is a quick video with this guide.